Refund policy
REFUND & RETURN POLICY — THE REWEAR EDIT
At The Rewear Edit, we carefully inspect, photograph and describe our preloved pieces so you can shop with confidence. As most of our items are unique, one-off preloved pieces, we encourage customers to carefully review all photographs, descriptions, sizing, measurements and condition information before purchasing.
Change of Mind
The Rewear Edit does not offer returns, exchanges or refunds for change of mind.
This includes circumstances where you:
- change your mind after purchasing;
- decide you no longer want or need the item;
- select the incorrect size;
- find that an item does not fit as expected;
- do not like the style, colour or appearance of the item once received; or
- find the item elsewhere at a different price.
Please choose carefully before completing your purchase.
Sizing & Fit
Sizing can vary considerably between brands, styles and manufacturing periods, particularly with preloved clothing.
Where available, we provide sizing information and/or measurements to assist customers when making their purchase.
The Rewear Edit cannot guarantee that an item will fit based solely on the labelled size.
Please review the product information carefully before purchasing. You are welcome to contact us before placing your order if you require additional information or measurements.
Incorrect fit or sizing does not constitute a fault with an item and is not eligible for a return or refund for change of mind.
Preloved Condition
Unless expressly described as new, items sold by The Rewear Edit are preloved and may show reasonable signs of previous wear.
Each item is inspected before listing, and we make reasonable efforts to disclose noticeable marks, faults, damage or imperfections through the product description and/or photographs.
Signs of wear or imperfections that were clearly disclosed before purchase are considered part of the item’s stated condition and do not constitute an undisclosed fault.
Faulty or Incorrectly Described Items
We take care to accurately represent the condition of our products. However, if you believe you have received an item that has a significant fault that was not disclosed in the listing, has been materially incorrectly described, or is not the item you ordered, please contact us as soon as reasonably possible after receiving your order.
Please provide:
- your order number;
- a description of the issue; and
- clear photographs showing the item and the issue where appropriate.
We will review the matter and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances and your rights under Australian Consumer Law, this may include a refund, replacement or another appropriate remedy.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Our change-of-mind policy does not affect your rights where an item fails to meet an applicable consumer guarantee.
Return Shipping
Where a return is accepted because an item does not meet an applicable consumer guarantee, return shipping costs will be handled in accordance with our obligations under Australian Consumer Law.
Please contact us before returning an item so we can provide appropriate instructions.
Items should not be returned without first contacting The Rewear Edit.
Rewear Credit Purchases
Purchases made wholly or partially using Rewear Credit are subject to the same return and refund conditions as purchases made using other payment methods.
Using Rewear Credit does not limit any rights a customer may have under Australian Consumer Law.
Where a remedy involves restoring Rewear Credit used for an eligible purchase, the appropriate credit will be returned to the customer’s Rewear Credit balance, subject to applicable law.
Original Shipping Charges
Original shipping charges are generally not refundable for change-of-mind purchases.
Where a customer is entitled to a remedy under Australian Consumer Law, any applicable shipping or delivery costs will be handled in accordance with those legal requirements.
Contact Us
If you have an issue with an order or believe an item has an undisclosed fault, please contact The Rewear Edit using the contact details provided on our website.
Please include your order number and any relevant photographs so we can review your enquiry as quickly as possible.